As we prepare for the broader return of employees, customers, and visitors to Mary Brickell Village as local, state and federal mandates are lifted, we have compiled research, guidance and input from some of the country’s leading experts to develop a comprehensive property-level operating plan to incorporate new protocols for operating during this transition period. We hope these guidelines reflect the level of service you have come to expect from us and provide a level of assurance and comfort that the safety and health of our community is of paramount importance.

With many of our staff members operating as “Essential Service Providers” these last three months, we at Rockhill have had ample time to consider requisite modifications to our own team’s operating procedures to promote the health and safety of our community in the current environment. As mandates are lifted, our employees will complete a daily personal health screening prior to arriving at work each day, including a temperature check and a confirmation that they are symptom-free. Our staff and vendors are required to wear face coverings in all tenant spaces, stores, restaurants, and common areas of the property, and within our office in instances where appropriate social distance cannot be maintained. We have created a modified work schedule to allow for staggered shifts, and alternate workdays to mitigate capacity constraints without impacting service levels.

We provide below a summary of relevant topics which may be most helpful to share with your employees in advance of the broader re-opening plan for the state of Florida, Miami-Dade County and City of Miami. Please be aware that we may need to make near-term modifications to these policies and services in order to comply with the evolving regulatory environment. With a focus on transparency and open communication, we expect to provide frequent and regular updates. We appreciate your flexibility as we work collectively to come together again as a community.

We have missed you and look forward to seeing all of you again soon.


  • We will follow all requirements of the reopening plans that are mandated by the State of Florida, Miami-Dade County and City of Miami and will request our service partners, contractors and suppliers do the same.
  • We will require that individuals entering MARY BRICKELL VILLAGE wear a face covering in all common areas.
  • We will post signage to maintain social distancing requirements in common areas and elevators.
  • We will temporarily restrict elevator occupancy to two (2) persons to maintain social distance.
  • We will encourage tenants to use stairwells and escalators to alleviate elevator congestion during the transition period.
  • We will temporarily remove common area seating (where possible) to promote social distancing guidelines.


  • We will encourage individuals entering MARY BRICKELL VILLAGE to self-monitor for symptoms, take temperature before arriving, and remain home in the event of fever or any other symptoms.
  • We will request prompt notification in the event any of your employees test positive for COVID-19.
  • Establishments are encouraged to have their own wellness checkpoints within their respective shops and restaurants.


  • We have engaged Hillmann Consulting, a certified industrial hygienist with expertise in commercial cleaning, to review and approve the center’s cleaning specifications.
  • We have enhanced the daily cleaning of building common areas and tenant spaces to include:
    • Cleaning agents with EPA-approved viral pathogen claims
    • Frequent cleaning of high touch areas such as door handles, elevator lobby call and cab floor buttons, handrails and fixtures in common area restrooms
  • We will procure additional hand sanitizing stations and waste receptacles for building common areas.
  • We will require janitorial staff to wear personal protective equipment (PPE) for their own safety and for the safety of our tenants and visitors


  • We have considered recent guidelines and updates by the CDC, ASHRAE and OSHA in MARY BRICKELL VILLAGE HVAC operations.


  • We will provide directional signage to minimize congestion and promote social distancing requirements in the building’s common areas.
  • Our staff will be available to facilitate social distancing and answer questions.
  • Security teams will be available to assist in ensuring compliance for outdoor queuing lines and overall adherence to the center’s rules and regulations.


  • We will work with our parking vendor to ensure that once valet services are reopened, all valet parking staff wear PPE and utilize recommended disinfecting methods.
  • As customary, we will allow tenants and visitors to self-park at their preference
  • We will encourage the use of parking stairwells to alleviate parking traffic via elevators during peak times.


  • We will direct Fed Ex, UPS and delivery staff to use freight elevators when available.
  • We will permit each restaurant to have a designated courier pick-up area near their restaurant entry points, to alleviate interior foot traffic during Phase I re-opening.

This is not a legal document and recipients of this document should obtain independent legal advice regarding the reopening of any workspace. This document is not health advice and recipients of this document should obtain health advice from public health authorities and qualified medical professionals.